FAQ

HOW DO I CONTACT REAL-SKIN-CARE CUSTOMER SERVICES?

If you have any question regarding your order on our website, please contact our customer service at the following email : info@real-skin-care.com #customerservice

For beauty questions or advice, our experts are here to advice you via the email address : info@real-skin-care.com #beauty

IS THE REAL-SKIN-CARE SITE SECURE?

Yes. All payments made by iDeal on the site go through the payment platform Mollie. You can make online payments in a safe and completely secure environment with a 3D Secure anti-fraud system. Real-Skin-Care is not privy to any of your bank details at any time.

HOW CAN I ACCESS MY ACCOUNT IF I HAVE FORGOTTEN MY PASSWORD?

Go to the login page and click “Lost your password”. You will immediately be sent an email to remind you of your login details.

WHICH PAYMENT METHODS ARE ACCEPTED ON REAL-SKIN-CARE

You can make payments on our site using a debit card via iDeal secure transaction server or Bank transfer. You can also pay with your credit card via PayPal.

WHERE CAN I RECEIVE MY ORDERS? WHAT ARE THE DELIVERY COSTS?

Real-Skin-Care offers worldwide delivery.
The costs are in the Netherlands 4,95
The costs are in Europe 14,95

HOW DO I RETURN OR EXCHANGE A PRODUCT ON OH MY CREAM?

You can request a product exchange up to 15 days after placing an order. All costs for returns sent from mainland The Netherlands or outside of mainland The Netherlands are charged to the customer.

RETURNS POLICY

If the Customer is requesting a return, the product must be in brand new condition, unopened and in its original packaging. Before sending, the customer should attach the order number and returns request to the product(s), specifying which product(s) they are wishing to exchange.
The delivery address is:

Real-Skin-Care Logistics
Graaf Wichmanlaan 10F
1405 HA Bussum
The Netherlands

We recommend that the customer use a delivery service that provides a tracking number. Without a tracking number, we cannot accept any reclamation for lost products.

In order that you return is processed as quickly as possible, you should also report it via email to info@real-skin-care.com. If the return request is refused by Real-Skin-Care, the product will be returned to the customer with no charge and they will not receive a refund or exchange. If a product is returned without a returns request attached, then Real-Skin-Care will automatically create and send the Customer a gift card.

HOW DO I SUBSCRIBE TO THE NEWSLETTER?

Enter your email address into our mailing list at the bottom Real-Skin-Care homepage.
We will then keep you regularly informed of our latest news and special offers by email.